Questions? Call Us: 972-926-4788
Who are we at SilverCharmsInc.com?
Answer:
We are a customer oriented business which you can tell by our unique design of this website. We take great pride in making sure our customers receive the best quality, price and service on there merchandise.

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How can we Contact you?
Answer: With our new site design you can submit directly to us by clicking on the Contact US button and filling out the reguired information then click submit it it will be sent directly to us. You may also call us toll free at 1-877-926-4788 concerning all questions or any changes to your order.  You may also drop us an email to contact@silvercharmsinc.com  concerning any questions.

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May we use SilverCharmsInc.com pictures or information in this site?
Answer:
NO!
This website has been copyrighted and any duplication, copying or any other use of it without the express written authorization from SilverCharmsInc.com is strictly prohibited and will be punishable to the fullest extent of the law.

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What payment option and minimums do you have?

Answer: We accept all major credit cards ( Mastercard, Visa, Discover, and American Express) and we also accept payments through PayPal.

Note: For Prompt Service we recommend shipping to the same address where you receive your credit card bill.

If your address is different, then we will verify your address with your bank and this may delay or cancel your order.

On orders that are Fraudulent then we will contact your Local Police and Federal Authorities.

Also see Payment polices.

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Is your Website Secure?

Answer: Yes!
Our website is secured with GeoTrust's True BusinessID utilizing the highest level of encryption or security possible. This means you can rest assured that communications (e.g. credit card numbers) between your browser and this site's web servers are private and secure when the SSL session is activated. Please look for the GeoTrust Certificate at the bottom right of the website. 

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How can I tell if your Website is Secure?
Answer: There are several ways to tell a site is secure or not they are as follows:

  • Please look at the address bar in your browser while you are logging in, you will see the http has changed to https. This is telling you the site is in 128-bit SSL security mode and all communications (e.g. credit card numbers) between your computer and this website servers are encrypted.

  • Next method is when logging in the site you will notice a padlock on right bottom of the browser or on the right side of address bar but can be different places depending on the browser you are using. if you click on the padlock then this will give you the certificate number, Company information, expiration date that this certificate belongs to. Check to see if it matches the website and isn't expired.

  • On our site at the bottom right of the webpage you will see a GEO Trust Certificate which you can click on it. The certificate will login to GEOTrust and show you who the certificate belongs to, it also will verify certificate number, Company information, expiration date that this certificate belongs to. Check to see if it matches the website and isn't expired.

True BusinessID™ from GeoTrust® is the ultimate online security and trust solution delivering both 128-bit SSL security and the True Site™ trust mark providing third-party website identity validation.

Sites secured with GeoTrust's True BusinessID are utilizing the highest level of encryption or security possible. This means you can rest assured that communications (e.g. credit card numbers) between your browser and this site's web servers are private and secure when the SSL session is activated. 

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Do you do Wholesale?
Answer: Yes we Do!!
Please fax us your states tax permit and  a completed Form 01-339. The spaces on this form needs to be filled out with your states information. Once you have completed the Form 01-339 please fax to us this form and a copy of your states tax permit to 1-972-926-9962. Once we have received both forms we will activate your account. If one of the forms haven't been fax to us then this will cause a delay of activating your account or deletion of the account. Also if you would like to email the forms please send to contact@silvercharmsinc.com

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Do you sell in Large Quanities?
Answer: Yes we Do!!
Large quantities of any size we usually have in stock. If we do not have it in stock we usually ship within 4 weeks. We do our best to meet the customers demand.

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How do I place an Order?
Answer: Find the item that you would like to purchase click on any options that you would like to have then click on the quantity from the drop down and this will take you to the Checkout.

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How do I change the Quantity?
Answer: When you click the Quantity drop down you will see numbers click on the number that you would like to have. Don't worry if you don't see the number that you want you can change it in the Checkout Screen by typing in how many you want.

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How do I find and Item?
Answer: There are several different ways to find something on this website.
1) On the top left side is Browse Categories
by clicking on it it will open all the categories. if you see the category that you like just click on it and it will take you to the items screen. 2) Search which is on the top center which you can search for by products, categories, by imputing a product number or a word, or a description this in returns brings up the best match for what you are looking for.. 

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What is your policy on backorders?
Answer: We maintain our stock so we don't have any backorders but if a backorder should arise then we get the item(s) in ASAP so we can ship to you in a timely matter.

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What if my order has a shortage?
Answer: We do our best to make sure there is no shortage in your order and have safe guards to prevent a shortage but if one occurs then you must contact us immediately within 10 days of receiving your merchandise at 1-877-926-4788 or we can't process your claim.
also see Return Policy

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Do you sell International?
Answer: Yes we do!!

  • $100.00 or less on packages will be shipped by Global Intl Mail which cost roughly $13.00. Shipping adjustments may have to be corrected after you have placed your order because of weight, size, insurance and location of the package.
  • $100.01 - $299.99 on packages will have to be shipped by Global Intl Express and will roughly cost 30.00 and above. Shipping adjustments may have to be corrected after you have placed your order because of weight, size, location and insurance of the package
  • $300.00 or more the package will be shipped by UPS World Wide Expediate and roughly cost 40.95. Shipping adjustments may have to be corrected after you have placed your order because of weight, size, location and insurance of the package. Also shipping this way will allow you to track the package at every stop it makes. The turn around time is 3-5 days with less hassle.
**** We are not responsible for any local taxes or tariffs that may arise.****

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If I place an order when does it ship?
Answer:
Most orders are processed in in the same day but can take up to 3-5 days from January through September. When ordering during the months of October, November and December will have a longer lead time. When ordering by the website can help reduce processing time.

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Can we track our order after it has been placed?
Answer:
Yes! Just login to your account an click on the The account button on top right of website. Scroll down to "MY Orders". By clicking on  "My Orders" you will see all orders past and present at the bottom of the page. This is where you can track and view the status of your order. You may click on the tracking number next to the order and it will show the information concerning shipping for the package.

Note: USPS tracking information may not be display.

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Can I view previous orders?
Answer:
Yes you can! Just login to your account an click on the The account button on top right of website. Scroll down to "MY Orders". By clicking on  "My Orders" you will see all orders past and present at the bottom of the page. This is where you can track and view the status of your order also. You may click on the tracking number and it will show the information concerning shipping for the package. Our database stores all information except Credit Card information and if you would like to reorder all or some of what you previously order you may do so at that time to help short cut what you are looking for by clicking on the Re-Order button next to the order you would like to order.

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Why does screen have to scroll right?
Answer:
Best resolution for this site is 1024 x 768 to view it correctly. To change it go to desk top, right click and then go into settings and change the resolution to 1024 x 768 or above. The computer will ask you do you want to apply the settings click yes with out starting the computer and your ready to view it correctly.

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What if have problem checking out or computer and/or gives trouble code?
Answer:
We want you to call us or drop and email and let us know if there is a problem so we may find the source of the problem if any and fix it right on the spot. We always are updating the website to make it easier for you to shop.

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We respect the privacy of our customers and if they have some new idea to make this website better please drop us a email to let us know so we can better serve you.

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