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QUESTIONS AND ANSWERS |
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Thank you for shopping at silvercharmsinc.com!
Items on this website is .925 Sterling Silver unless otherwise marked
25mm is equal to 1"
Who are we at Silver Charms?
Answer: We are a customer oriented business which you can tell by our unique design of this website. We take great pride in making sure our customers receive the best quality, price and service on there merchandise.
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How can we Contact you?
Answer: You may contact us toll free at 1-877-926-4788 concerning all questions or any changes to your order. You may also use our email concerning any questions that arises to the occasion.
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May we use Silver Charms pictures or information in this site?
Answer: NO!
This website has been copyrighted and any duplication, copying or any other use of it without the express written authorization from Silver Charms is strictly prohibited and will be punishable to the fullest extent of the law.
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What payment option and minimums do you have?
Answer: We accept all major credit cards, and PayPal.
Note: For Prompt Service we recommend shipping to the same address where you receive your credit card bill.
If your address is different, then we will verify your address with your bank and this may delay or cancel your order.
On orders that are Fraudulent then we will contact your Local Police and Federal Authorities.
Also see Payment polices.
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Is your Website Secure?
Answer: Yes!
We use 128 SSL encryption to secure all Credit card orders which no one else can read so you can enjoy your shopping exprience with us without having to worry about security.
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How can I tell if your Website is Secure?
Answer: There are several ways to tell a site is secure or not they are as follows:
1) Please look at the address bar in your browser while you are logging in, you will see the http has changed to https. This is telling you the site is in 128-bit SSL security mode and all communications (e.g. credit card numbers) between your computer and this website servers are encrypted.
2) Next method is when logging in the site you will notice a padlock on right bottom of the browser but can be different places depending on the browser you are using. if you click on the padlock then this will give you the certificate number, Company information, expiration date that this certificate belongs to. Check to see if it matchs the website and isn't expired.
3)On our site at the bottom middle of the webpage you will see a GEO Trust Certificate which you can click on it. The certificate will login to GEOTrust and show you who the certificate belongs to, it also will verify certificate number, Company information, expiration date that this certificate belongs to. Check to see if it matchs the website and isn't expired.
True BusinessID™ from GeoTrust® is the ultimate online security and trust solution delivering both 128-bit SSL security and the True Site™ trust mark providing third-party website identity validation.
Sites secured with GeoTrust's True BusinessID are utilizing the highest level of encryption or security possible. This means you can rest assured that communications (e.g. credit card numbers) between your browser and this site's web servers are private and secure when the SSL session is activated.
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Do you do Wholesale?
Answer: Yes we Do!!
Please fax us your tax permit & in the State of Texas we need you to fill out a Sales Tax Certificate. Our fax number is 1-972-926-9962. When completed we will email a coupon code that will give you Wholesale prices.
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Do you sell in Large Quanities?
Answer: Yes we Do!!
Large quanities of any size we usually have in stock. If we do not have it in stock we usually ship within 4 weeks. We do our best to meet the customers demand.
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How do I place an Order?
Answer: Find the item that you would like to purchase click on any options that you would like to have then click on the quantity from the drop down and this will take you to the Checkout.
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How do I change the Quantity?
Answer: When you click the Quanity drop down you will see numbers click on the number that you would like to have. Don't worry if you don't see the number that you want you can change it in the Checkout Screen by typing in how many you want.
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How do I find and Item?
Answer: There are several different ways to find something on this website.
1) On the left side is Categories which you can use any of the category buttons on the page to get you where you want to go. 2) Searching which is on the left side which you can search for by products, categories, browse for that special occasion.
3) On the right top side of each page is Search our Site which can take you to any place on the website.
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What is your policy on backorders?
Answer: We maintain our stock so we don't have any backorders but if a backorder should arise then we get the item(s) in ASAP so we can ship to you in a timely matter.
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What if my order has a shortage?
Answer: We do our best to make sure there is no shortage in your order and have safe guards to prevent a shortage but if one occurs then you must contact us immediately within 10 days of receiving your merchandise at 1-877-926-4788 or we can't process your claim.
also see Return Policy
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Do you sell International?
Answer: Yes we do!!
1) $100.00 or less on packages will be shipped by Global Priority Mail which cost roughly $13.00. Shipping adjustments may have to be corrected after you have placed your order because of weight, size, location of the package.
2) $100.01 - $299.99 on packages will have to be shipped by Global Express and will roughly cost 28.00 and above. Shipping adjustments may have to be corrected after you have placed your order because of weight, size, location and insurance of the package.
3) $300.00 or more the package will be shipped by UPS World Wide Expediate and roughly cost 40.95.
Shipping adjustments may have to be corrected after you have placed your order because of weight, size, location and insurance of the package. Also shipping this way will allow you to track the package at every stop it makes. The turn around time is 3-5 days with less hassle.
We are not responsible for any local taxes or tariffs that may arise.
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If I place an order when does it ship?
Answer: Most orders are processed in 3-5 days from January through September. When ordering during the months of October, November and December will have a longer lead time. When ordering by the website can help reduce processing time.
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When viewing present orders what does Ordered, Inwaiting, Pulled, and Ship mean?
Answer: Ordered means you had just placed your order and it hasn't been processed yet. Inwaiting means that the order has a problem with it. example Funds haven't been transfered from your account to ours (PayPal) or problem with your credit card. Pulled means that the order is being processed. Shipped means it has been shipped.
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Can we track our order after it has been placed?
Answer: Yes! Just login to your account an click on the View My Current Invoice Status. This is where you can see the status of your order and tracking information. you may click on the tracking number and it will show the information concerning shipping for the package.
Note: USPS tracking information may not be display.
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Can I view previous orders?
Answer:> Yes you can! When you login in to your account click on the section for previous orders. Our database stores all information except Credit Card information and if you would like to reorder all or some of what you previously order you may do so at that time to help short cut what you are looking for.
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Why does screen have to scroll right?
Answer: Best resolution for this site is 1024 x 768 to view it correctly. To change it go to desk top, right click and then go into settings and change the resolution to 1024 x 768 or above. The computer will ask you do you want to apply the settings click yes with out starting the computer and your ready to view it correctly.
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Do I have to have cookies turned on?
Answer:No! We use a database so everytime you place an order it stores the information on our server except credit card information so turning on cookies is just a formality.
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What if have problem checking out or computer and/or gives trouble code?
Answer: We want you to call us or drop and email and let us know if there is a problem so we may find the source of the problem if any and fix it right on the spot. We always are updating the website to make it easier for you to shop.
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We respect the privacy of our customers and if they have some new idea to make this website better please drop us a email to let us know so we can better serve you.
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VIEW OUR
PARTNER ADVERTISEMENTS
QUESTIONS ON YOUR ORDER
EMAIL OUR SALES TEAM
SALES@SILVERCHARMSINC.COM
QUESTIONS OR COMMENTS
CONTACT@SILVERCHARMSINC.COM
© 2000-2010
COPYRIGHT SILVERCHARMSINC.COM
2715 NATIONAL CIRCLE - GARLAND, TEXAS - 75041
PHONE: 1-877-926-4788
FAX: 1-972-926-9962
 
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